Zendesk

Customize Zendesk

Customize Zendesk to fit how you work. Create add-ons, tools and notification that streamline complex processes and supercharge productivity. No coding required.

Zendesk
Zendesk
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Supported custom features for Zendesk

From simple hacks, to full-blown operating systems

Zendesk Add-Ons

Create your own buttons, custom UI and business logic right inside Zendesk.

Supported contexts:
What's a context?
Contexts define where you can add buttons and what data is returned when they are clicked
main navbar
main navbar
Add buttons to main navbar
Zendesk Tools

Build tools you can access anywhere based on Zendesk data

Supported contexts:
Command bar
Command bar
Anywhere in the browser with a keyboard shortcut
Zendesk Notifications

Create actionable notifications with custom post click functionality

Supported contexts:
Ply
Ply
Anywhere in the browser or in Ply’s home page in user mode
Zendesk Portals

Build a customer portal that works with Zendesk

Supported contexts:
URL
URL
Standalone url

Supported actions

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Apply a macro to a ticket
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Create a link to a Jira issue
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Create a side conversation
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Create a ticket
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Create a user
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(Advanced) Custom API Call
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Get an article by ID
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Get Custom Object Record
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Get an organization
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Get a ticket by ID
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List comments on a ticket
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List public comments on a ticket
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List articles
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List ticket attachments
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List custom object fields
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List Custom Object Records
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List Custom Objects
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List custom statuses
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List groups
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List macros
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List Object relations
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List organizations
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List tags
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Get ticket fields
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List tickets
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List a user's groups
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List agents
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Remove tags
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Reply to a ticket with an internal note
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Reply to a ticket
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Search articles
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Search customers
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Search tickets
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Add content to message body
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Set tags on a ticket
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Tag a ticket
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Update an organization
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Update a ticket
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Upload an attachment

Live search support

Add a search block in interfaces that lets users search directly for the following items

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List custom object fields
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List Custom Object Records
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List Custom Objects
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List custom statuses
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List groups
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List macros
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List organizations
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List agents
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Search articles
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Search customers
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Search tickets

User matching support

Set sharing on auto-pilot

Instead of sharing every feature with every user, use synced groups to share access based on your Zendesk permissions.

Match users across apps

Ply supported user-matching for Zendesk.
Use your teammates IDs across different apps to create true user-centric cross-app functionality

Better tools, better work.

“The best thing you can do for your company right now is clear out your schedule and spend a few days building with Ply”

Rom Hirsh, Director of Operations, Optimove.
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