Customize Freshdesk to fit how you work. Create add-ons, tools and notification that streamline complex processes and supercharge productivity. No coding required.
Supported custom features for Freshdesk
From simple hacks, to full-blown operating systems
Create your own buttons, custom UI and business logic right inside Freshdesk.
Create your own buttons on ticket, note, compose section. Use data contextually.
Design custom interfaces that show up inside Freshdesk. Connect to your data and add logic with a powerful visual editor.
Remotely add features to your team’s Freshdesk. Manage access at scale with groups.
Build tools you can access anywhere based on Freshdesk data
They can be used anywhere in the browser with a keyboard shortcut, or in a URL.
Use your current page, selected text and more as inputs, and design custom interfaces that show up where you are.
Remotely add features to your team’s browser. Manage access at scale with groups.
Create actionable notifications with custom post click functionality
Trigger it by an event in your apps, a webhook, or a schedule.
Design your own logic for your actionable notification. Communicate with your apps and get things done.
Send notifications directly to your team’s browser, in Slack or via email.
Build a customer portal that works with Freshdesk
Bring in your customer’s data from any of your tools, and connect it to internal data.
Build an interface to let your customers get data, create requests or update statuses.
Portals can live in a standalone URL or be embedded in your website or app.
Live search support
Add a search block in interfaces that lets users search directly for the following items
Better tools, better work.
“The best thing you can do for your company right now is clear out your schedule and spend a few days building with Ply”