Freshdesk

Extensions

Build

Features

into

Freshdesk

Ply lets you extend

Freshdesk

with

your

own

functionality,

based

on

your

processes,

data,

and

AI.

Streamline

team

and

customer

workflows

in

a

whole

new

way.

No

code

required.

Freshdesk

Extensions

Build

Features

into

Freshdesk

Ply lets you extend

Freshdesk

with

your

own

functionality,

based

on

your

processes,

data,

and

AI.

Streamline

team

and

customer

workflows

in

a

whole

new

way.

No

code

required.

Freshdesk

Extensions

Build

Features

into

Freshdesk

Ply lets you extend

Freshdesk

with

your

own

functionality,

based

on

your

processes,

data,

and

AI.

Streamline

team

and

customer

workflows

in

a

whole

new

way.

No

code

required.

Trusted by operationally outstanding companies

Trusted by operationally outstanding companies

Trusted by operationally outstanding companies

Extend

Extend

Extend

Freshdesk

Freshdesk

Freshdesk

with

with

with

your

your

your

own

own

own

features

features

features

Build for your team

Add
features
into
Freshdesk

Add buttons and interfaces that power custom playbooks based on your tech stack and business logic.

Add
Freshdesk
features
into
other
apps
Create
Freshdesk
command
bar
features

New business

Add

Build for your team

Add
features
into
Freshdesk

Add buttons and interfaces that power custom playbooks based on your tech stack and business logic.

Add
Freshdesk
features
into
other
apps
Create
Freshdesk
command
bar
features

New business

Add

Build for your team

Add
features
into
Freshdesk

Add buttons and interfaces that power custom playbooks based on your tech stack and business logic.

Add
Freshdesk
features
into
other
apps
Create
Freshdesk
command
bar
features

New business

Add

Hey there [name],

Here's

data

from

Freshdesk

:

Build for your customers

Bring
Freshdesk
data
into
customer
experiences

Display live output dynamically WHILE customers use forms

Route
based
on
Freshdesk
data
Update
Freshdesk
based
on
outcomes

Hey there [name],

Here's

data

from

Freshdesk

:

Build for your customers

Bring
Freshdesk
data
into
customer
experiences

Display live output dynamically WHILE customers use forms

Route
based
on
Freshdesk
data
Update
Freshdesk
based
on
outcomes

Hey there [name],

Here's

data

from

Freshdesk

:

Build for your customers

Bring
Freshdesk
data
into
customer
experiences

Display live output dynamically WHILE customers use forms

Route
based
on
Freshdesk
data
Update
Freshdesk
based
on
outcomes
77% of our customers say

"Ply is our top tool for building AI solutions"

77% of our customers say

"Ply is our top tool for building AI solutions"

77% of our customers say

"Ply is our top tool for building AI solutions"

Freshdesk

Freshdesk

integration details

integration details

About
Freshdesk

Freshdesk is a cloud-based customer support software that helps businesses manage customer inquiries across multiple channels, including email, phone, chat, and social media. It features ticketing, automation, self-service portals, and analytics.

Contexts and elements

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Contexts and elements

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Contexts and elements

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Add

a

in

Get

data

from

you're

on

Actions

All actions

Live search

Table actions

Item actions

Actions

All actions

Live search

Table actions

Item actions

Actions

All actions

Live search

Table actions

Item actions

Advanced team management capabilities

Per user connection

Configure

Freshdesk

actions

to

use

the

current

users's

credentials

to

perform

actions

using

their

own

account.

Synced groups

Sync

your

Freshdesk

permissions

structure

as

groups

into

Ply

and

set

sharing

on

autopilot.

User matching

Map

the

current

user

in

Ply

to

Freshdesk

actions

with

cross-app

ID

matching.

Advanced team management capabilities

Per user connection

Configure

Freshdesk

actions

to

use

the

current

users's

credentials

to

perform

actions

using

their

own

account.

Synced groups

Sync

your

Freshdesk

permissions

structure

as

groups

into

Ply

and

set

sharing

on

autopilot.

User matching

Map

the

current

user

in

Ply

to

Freshdesk

actions

with

cross-app

ID

matching.

Advanced team management capabilities

Per user connection

Configure

Freshdesk

actions

to

use

the

current

users's

credentials