Do you want custom browser-based tools that truly empower your support team?

Of course, you do.

If you didn’t already know, you can craft tailor-made solutions that integrate seamlessly with your core customer platforms like Zendesk and Intercom.

Link these apps to your wider tech stack and leverage AI to create tools that meet your operational needs and exceed customer expectations. After creating these custom extensions, publish and share them with teammates to use on their own Chrome browser.

The best part? No coding experience is required. Now, anyone can build powerful features that users can easily embed inside their Google Chrome browser without needing to write a single line of code.

Continue reading to discover how you can use a no-code Chrome Extension builder and explore our top five solutions for support teams that you can start building today.

Elevate Your Support with a Custom Chrome Extension

Building custom Chrome extensions can significantly enhance your team’s productivity.

These extensions enable you to embed your business logic into your favorite apps, streamline esclations, automate routine tasks, leverage AI, and achieve your KPIs more efficiently.

As well as living inside your customer platforms, you can link these extensions with your broader tech stack—including Slack, Gmail, and Google Sheets—to establish impactful automated processes.

Focus on fulfilling customer needs with tools that are specifically designed for your requirements.

In this guide, we’ll explore five straightforward tools you can create today with a no-code Chrome extension builder to make your browser your strongest ally.

Why Use a No-Code Builder For Extensions?

Traditionally, developing a custom Chrome tool was a task reserved for developers, complete with the ongoing headaches of maintenance, security, and access management.

Such complexity often made custom tools inaccessible for many teams. But worry no more—help is here!

Ply is a powerful no-code building platform that allows you to create, publish and share custom tools for your team within a single Chrome extension.

Now, you can create and publish powerful features directly within your browser that integrate seamlessly with your business tools—no coding required (yes, really).

5 Tools to Simplify Your Support Processes

1. Streamlined Refund Processing

Simplify your refund processes with a single button that initiates an automated workflow backed by live customer data.

This system incorporates conditional logic to assess eligibility, sets authorization limits for agents, and automates managerial approvals, ensuring transactions are processed swiftly and enhance customer satisfaction.

2. Enriched Ticket Data

Bring to the surface open deals and unresolved issues from your CRM and issue tracking systems directly within your customer support tickets.

This allows your agents to access all the necessary information to provide informed, comprehensive support.

3. AI-Driven Macro Selection

Automate how you handle incoming support requests with AI-driven macro selection.

Ply analyzes the contextual information from the ticket to identify the main issues and suggests the best macros for the situation.

This can significantly speed up response times and ensure customers receive accurate, personalized help, boosting satisfaction.

4. Enhanced Upsells

Transform ordinary support interactions into revenue-generating opportunities by integrating a feature in your CRM that converts tickets into potential deals with just one click.

You can even turn it into a smart playbook that leverages customer data and aligns with company objectives, guiding them to pose the right questions and promote the right products.

5. Bug Reporting with Context

Enable agents to report software bugs directly from your customer support platform into tools like Jira, Asana, or monday.com. This feature should summarize the issue, pull the necessary data from the ticket, and permit agents to add extra details for clarity and action.

How to get started building Chrome Extensions

Adopting no-code extensions with Ply can significantly transform your support operations. With a custom extension builder the possibilities are truly endless as you can develop tools that truly match your business needs and processes.

Even without a team of developers, anyone in your team can create and publish powerful extensions using the intuitive builder.

So, what's stopping you? Get started building your first extension today for free with Ply.